Customer "Service"

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I went to get a new water filter for my several-months-old refrigerator yesterday, at Sears. I put the model number on a piece of paper in my wallet and went forth.

I need a filter, and have the model number here, I said. "Is it a Kenmore?," he asked. Yes, it is, I replied. "Is it a side-by-side?" Yup. "Is the filter in the grille on the bottom?," he asked, pointing at an example. Yes. "I don't need to look up the number, that's easy, this is the one you need." I paid and left.

It was the wrong filter.

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<pudge/*> (pronounced "PudgeGlob") is thousands of posts over many years by Pudge.

"It is the common fate of the indolent to see their rights become a prey to the active. The condition upon which God hath given liberty to man is eternal vigilance; which condition if he break, servitude is at once the consequence of his crime and the punishment of his guilt."

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This page contains a single entry by pudge published on August 26, 2004 10:56 AM.

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